Concierge Service

Privacy Policy

Safeguarding the privacy of Site users constitutes a serious commitment by SPECIALIMO, UNIPESSOAL LDA, who believes that the responsible use of personal information in accordance with suitability criteria, the need for and respect for private life is of fundamental importance.

1. SPECIALIMO IS COVERED BY THE CRITERIA OF GENERAL DATA PROTECTION REGULATION?

SPECIALIMO, UNIPESSOAL LDA is subject to the legislation on the protection of personal data, taking all necessary measures to ensure compliance with all applicable legal requirements for the protection of personal data.

2. WHEN WILL MY DATA BE COLLECTED BY SPECIALIMO?

The data collected through this contract and those which may be collected during the contractual relationship (hereinafter referred to as “Data”); as well as by telephone or e-mail from our booking/commercial department; makes a reservation on the website; sends a message through one of our social networks or subscribes to our newsletter list;

Still on social networks: We can include in our website third party software applications that allow sharing content from our website with other people or make known to others your consultation or your opinion regarding a content of our website. This is notably the case with the buttons «Share», «I like» social networks such as Facebook, Instagram, etc. The social network that provides this application button can identify you through this button, even if you have not used this button during your visit to our website. In effect, this type of application button may allow the respective social network to track your navigation through our website, if only your account on the respective social network is active on your terminal (open session) while browsing our website. We have no control over the process used by social networks to collect information relating to their navigation through our website and associated with the personal data available to them. We invite you to consult the privacy policies of these social networks to learn about the purposes of use, advertising, the navigation information you can collect due to these application buttons. These protection policies should allow you to exercise your choices on these social networks, by setting up their user accounts on each of these networks.

All data shall be processed by SPECIALIMO for the purposes of management, maintenance, development, control and optimization of the contractual relationship between the CLIENT and the COMPANY.

3. WHAT ARE THE PURPOSES?

SPECIALIMO may process the Data for the purpose of sending advertising and commercial communication of its own products and services by any means (including mail, telephone, e-mail or any other telematic means). It also includes the management of your reserves; management of the loyalty program; improvement and personalization of our services; management and monitoring of the customer relationship; newsletter subscription management; management of operations related to prospecting; development of commercial statistics; management of their requests for access, rectification and opposition; management of debts and litigation.

The Client may at any time oppose receiving these communications and this shall not affect the management, maintenance, development, control and optimization of the contractual relationship.

The Data shall be kept by SPECIALIMO during the contractual relationship. Upon completion of the contractual relationship, the COMPANY will retain the Data in the interest of a future business relationship or to address potential responsibilities that may arise from the processing of such Data. For marketing purposes, the data will be kept for 5 (five) years from the last interaction between SPECIALIMO and the data subject.

SPECIALIMO ensures the protection of the security of the personal data it handles. To this end, it has adopted several technical and organizational security measures, in order to protect personal data against their dissemination, loss, misuse, alteration, processing or unauthorized access, as well as against any other form of unlawful processing.

4. CAN I ASK A COMPANY TO DELETE MY DATA GDPR?

Personal rights holders may exercise their rights of access, rectification, cancellation, opposition, portability and limitation of processing by sending an email to the Data Protection Officer of SPECIALIMO, UNIPESSOAL LDA: ines@specialimo.com, attaching their national identification number or an equivalent document proving their identity. In addition, data subjects are entitled to submit a complaint with the National Data Protection Commission (CNPD).

Cookies

What cookies are?

“Cookies” are small software labels that are stored on your computer via browser, retaining only information related to their preferences, not including, as such, user personal data. 

What are the Cookies for?

Cookies serve to help determine the usefulness, interest, and number of uses of their websites, allowing faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

What kind of Cookies do we use?

Cookies third-party analytics – They are used anonymously for the purposes of creating and analyzing statistics in order to improve the functioning of the website.

How to manage cookies?

All browsers allow the user to accept, refuse or delete cookies, including by selecting the appropriate settings in your browser. Users can set cookies in the menu “options” or “preferences” of his browser. It should be noted, however, that by disabling cookies, the user may prevent some web services from working properly, affecting part or all the website’s navigation.